Return/Exchange/Cancellation and Shipping Policy

SAHRAH'S.COM

OUR FASHIONABLE CUT AND GOOD FIT ARISE MOSTLY FROM SAHRAHS STRUCTURED DESIGNS.

Men and Women upscale clothing

"A TOUCH OF PANACHÉ" "A TOUCH OF NOUVEAU"  SAHRAH'S RETURN/EXCHANGE/CANCELLATION AND SHIPPING POLICY

SHIPPING POLICY:

SAHRAH'S RETURN POLICY IS INCLUDED IN EACH BOX SHIPPED. IF YOUR ITEMS ARE DAMAGED DURING SHIPMENT PLEASE CONTACT SAHRAH'S  WE WILL FILE A CLAIM WITH THE SHIPPER AND INSTRUCT YOU ON HOW TO PROCEED WITH THE RETURN.

PLEASE CALL 720.288.3739 TO RECIEVE AN AUTHORIZATION NUMBER PRIOR TO RETURNING YOUR PACKAGE.  THE AUTHORIZATION NUMBER MUST BE CLEARLY WRITTEN ON THE OUTSIDE OF THE SHIPPING BOX.  THE AUTHORIZATION NUMBER WILL ALLOW US TO IDENTIFY YOUR PACKAGE. YOU WILL BE ASKED FOR THIS NUMBER WHEN INQUIRING ABOUT YOUR RETURN/EXCHANGE.   ITEMS RECEIVED BY SAHRAH'S WITHOUT THE AUTHORIZATION NUMBER ON THE PACKAGE IT MAY BE DELAYED.

RETURN /EXCHANGE UNWORN MERCHANDISE IN ITS ORIGINAL CONDITION WITHIN 30- DAYS OF RECEIPT FOR AN EXCHANGE OR FOR STORE CREDIT THAT CAN BE USED TOWARD FUTURE PURCHASE(S). THE RE-SHIPPING FEE FOR EXCHANGES WILL BE CHARGED TO THE CREDIT CARD ON FILE UNLESS ANOTHER METHOD OF PAYMENT IS PROVIDED.  SAHRAH'S MAKES EVERY EFFORT TO PROCESS EXCHANGES WITHIN A TIMELY MANNER. YOU CAN EXPECT YOUR EXCHANGE TO BE RETURNED WITHIN (4) WEEKS. IF YOU MAIL YOUR RETURN/EXCHANGE BACK TO SAHRAH'S DURING THE CHRISTMAS SEASON (DECEMBER & JANUARY), THE RETURN/EXCHANGES MAY TAKE LONGER TO PROCESS DUE TO THE HOLIDAY RUSH AND RE-STOCKING OF ITEMS.

*SHIPPING CHARGES:

RETURN SHIPPING CHARGES ARE NONREFUNDABLE UNLESS THE RETURN/EXCHANGE IS THE RESULT OF OUR ERROR. PLEASE RETURN YOUR MERCHANDISE IN THE ORIGINAL PACKAGING ALONG WITH ITS PACKAGING MATERIALS. WE RECOMMEND THAT YOU USE FEDEX, UPS, OR INSURED PARCEL POST FROM USPS. SHIP VIA GROUND METHOD AND INSURE YOUR PACKAGE.

INCLUDE A NOTE INSIDE THE PACKAGE WITH YOUR NAME, PHONE NUMBER, AND INSTRUCTIONS FOR YOUR RETURN/EXCHANGE (STYLE NUMBER AND NAME, HAT SIZE, COLOR, BRIM SIZE, ECT ... ) IF YOUR EXCHANGE IS NEEDED BY A CERTAIN DATE PLEASE INDICATE THIS IN YOUR NOTE SINCE EXPEDITED
SHIPPING METHOD MAY BE NEEDED TO RECEIVE YOUR HAT OR CAP ON TIME.

*SHIP THE PACKAGE TO .  ... (SAHRAH'S) ADDRESS ..... 65 59 CONTER AVE. COMMERCE CITY, CO. 80022 USA.  DURING CHRISTMAS SEASON THE RETURN EXCHANGE/ DEADLINE IS EXTENDED UNTIL JANUARY 31ST.

SPECIAL ORDERS ARE FINAL SALES.

SAHRAH'S ORDER CANCELLATION POLICY:

ALL ORDERS ARE AUTOMATICALLY UPLOADED TO OUR SECURE MERCHANT PROCESSOR WHICH INCURS FEES. IF YOU CANCEL YOUR ORDER AFTER IT HAS BEEN SHIPPED.THE PRODUCT RETURN POLICY RETURN INFORMATION MUST BE FOLLOWED. ORDERS WHICH ARE REFUSED AT DELIVERY WILL BE ASSESSED ALL OF THE APPLICABLE FEES SITED IN OUR RETURN/POLICY INCLUDING INCURRED SHIPPING FEES.

CUSTOMER SERVICE HOURS 7 AM-10 PM MONDAY-FRIDAY, 10 AM- 6 PM SATURDAY.  BUSINESS IS CLOSED ON SUNDAY AND ALL HOLIDAYS.

*SHIPPING POLICY:

DOUBLE CHECK YOUR SHIPPING ORDERS FOR ACCURACY, AND BE AWARE THAT USPS AND FED- EX CHARGE ADDITIONAL FOR MINOR ADDRESS ERRORS AND/OR CHANGES INCLUDING CITY CODES, APT NUMBER: OR THE RECIPIENT REQUESTING DELIVERY TO AN ADDRESS OTHER THAN THE ONE ORIGINALLY SPECIFIED.  UNLESS WE ARE RESPONSIBLE FOR THE ERROR THE CUSTOMER IS LIABLE FOR THE ADDITIONAL SHIPPING CHARGES INCURRED.

ALL US ORDERS(EXCLUDING PR, HI, AK, AND APO AE, UAE,) ARE SHIPPED VIA UPS, FED EX, USPS, DHL, 3-4 WEEKS (MONDAY-FRIDAY) FOLLOWING THE RECENT ORDER DATE.

*INTERNATIONAL ORDERS:

SHIPPING RATES DO NOT INCLUDE INTERNATIONAL DUTY FEES, TAXES OR CUSTOM CHARGES IF APPLICABLE